Tickets can be refunded up to 30 minutes before the start of a scheduled show time (Service Fee Non-Refundable). After that, guests may request to receive a credit for the value of their tickets.
If a guest has purchased tickets to a film they are not able to attend, the tickets can be swapped to a different date/movie/time.
In order to receive a refund, less service fee, please contact your Cinema Concierge. If you are wanting to request a credit voucher, please Submit a request.