Our refund policy requires a 30-minute notice prior to the show for any form of reimbursement, including LOT credit and complimentary movie vouchers. Refunds are to be performed in person with the same card used at the time of the initial transaction.
The refund will not include the service/convenience fee.
Once the refund has commenced, it will take 3-5 business days for the refund to appear on your banking statement.
We at THE LOT recognize the concerns guests may have when attending public spaces such as THE LOT. and we appreciate your patience as we navigate a soon to be post COVID-19 world.
Accommodations can be made on a case-by-case basis; however, we strongly encourage reaching out to our Customer Service team for any questions, comments, or concerns.
The following link will direct you to our help ticketing platform where a customer service representative is expected to respond within 24-48 hours.
Please keep in mind that refund requests must follow our refund policy and are to be submitted 30-minutes prior to the show for any form of reimbursement.
The option to submit a ticket is listed as "submit a request"
https://thelotent.zendesk.com/hc/en-us
If you do not see your refund after 5 business days please contact customer service by calling (858) 777-0069.
Comments
1 comment
I purchased a ticket at the wrong time without an account (as a guest). Is there any way i can refund it or change the date of the ticket?
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