Are tickets refundable?

Tickets can be refunded up to 30 minutes before the start of your scheduled show time in person only (Service Fee Non-Refundable) with original credit card and ID to verify. After that, guests may request to receive a VOUCHER on their loyalty account for a future movie to be used in 30 days.

If a guest has purchased tickets to a film they are not able to attend, the tickets can be swapped to a different date/movie/time by calling your cinema's concierge. 

If you are wanting to request a VOUCHER , please Submit a request.