General FAQ
See our Frequently Asked Questions Page for more information. Need additional assistance? Chat with us at the bottom right-hand side of the Help Desk.
- What format do your screens provide?
- What are your ticket rates for SAN RAMON?
- What are your ticket rates for FASHION ISLAND?
- What are your ticket rates for LIBERTY STATION?
- What are your ticket rates for LA JOLLA?
- Are bag checks required?
- Can we bring bags into THE LOT?
- Can we bring outside food to THE LOT?
- Am I able to swap/exchange my movie ticket(s)?
- How are movie ratings determined?
- I have a voucher for THE LOT, how do I use it?
- What is THE LOT's Age Policy and restrictions?
- What are the Customer Service Hours?
- How can I purchase a gift card?
- Do other establishments/department stores offer LOT gift cards?
- Refunds & Exchanges
- How do I contact the Cinema/Restaurant?
- At what age does a guest qualify for the SENIOR or CHILD pricing?
- What is included in the price of the ticket?
- Where can I find a lost item?