General FAQ
See our Frequently Asked Questions Page for more information. Need additional assistance? Chat with us at the bottom right-hand side of the Help Desk.
- What are the Customer Service Hours?
- How can I purchase a gift card?
- Do other establishments/department stores offer LOT gift cards?
- Are tickets refundable?
- How do I contact the Cinema/Restaurant?
- At what age does a guest qualify for the SENIOR or CHILD pricing?
- What is included in the price of the ticket?
- What are your ticket rates?
- Where can I find a lost item?